JUSTGREEN Mall Privacy Policy
Commitment:
Thank you for trusting us. We are committed to taking all reasonable precautions, complying with all applicable privacy laws and regulations, to ensure the security of your personal information and prevent its misuse. This Privacy Policy is designed to help you understand the types of personal data we collect, how we use and protect your personal information, and to safeguard your rights and choices.
Information Collection and Use:
a. Categories of Information Collected:
i. Personal data we collect includes, but is not limited to: your title, name, gender, telephone number, email address, residential address, mailing address, billing address, delivery address, and other contact information, your birth month and date, your payment or credit card information, usernames and passwords, and any other personal data you voluntarily provide to us.
ii. IP addresses of your computer, mobile phone or other electronic/communication devices, real-time location data, browser settings, browsing history, referral website sources, and other internet log data.
b. Methods of Collection:
i. We may collect your personal information in several ways, including but not limited to:
ii. When you browse our online store;
iii. When you apply to participate in our membership program or promotional activities;
iv. When you register an account with us;
v. When you participate in any surveys or marketing activities;
vi. When you visit our website, or browse our social media pages;
vii. When you contact us via phone, email, or any social media platform to make inquiries or provide information;
viii. When we need to verify your identity;
ix. When you subscribe to our marketing or promotional materials.
c. Purpose of Collection:
Your personal data may be used for one or more of the following purposes:
i. To communicate with you;
ii. To verify your identity and any accounts you open with us;
iii. To administer any membership or other marketing, promotional offers, or corporate events, including providing you with the benefits you are entitled to;
iv. To process your product or service orders (e.g., preserving your cart contents, making arrangements related to billing, payments, refunds, and delivery);
v. To process and respond to your inquiries, suggestions, or complaints;
vi. To conduct customer surveys or host events for customers;
vii. To provide you with customer service;
viii. To perform analyses to help us better understand customer needs and enhance the quality of our services and products;
ix. To personalize the content on our shopping website/mobile application and social networks/media platforms to improve your customer experience;
x. To design specific promotional offers;
xi. To conduct advertising campaigns, including targeted advertising;
xii. To conduct direct marketing activities;
xiii. To fulfill our obligations to maintain and process activity records;
xiv. To comply with legal, regulatory, or compliance requirements, process inquiries from law enforcement or regulatory bodies, or seek legal advice;
xv. For any other purposes directly related to the above situations;
xvi. When using necessary third-party payment services.
We will only collect personal data necessary for or directly related to the specified purposes. If we intend to use your personal data for purposes not previously mentioned, we will obtain your consent before using your personal data.
You may choose not to provide the personal information we request, but if you choose not to provide it, we may not be able to offer you our products, services, or promotions, or you may be unable to log in to our platform or use certain features.
Rights of Data Subjects:
Access: You have the right to access a copy of the personal information we hold about you within a reasonable scope, frequency, and timeframe of request.
Correction: If your personal information is inaccurate or incomplete, you have the right to request correction or supplementation, but you must provide sufficient supporting documents or evidence to prove the inaccuracy or incompleteness.
Deletion: In certain specific circumstances, such as when the personal information is no longer applicable to the original purpose, or if you withdraw your consent, you may have the right to request that we delete your personal information, provided that such deletion does not violate any legal provisions and does not hinder the company's business operations.
Data Processing Restrictions: In certain cases, such as when the accuracy of the data is disputed, or our data processing methods are proven to be unlawful, you have the right to request restrictions on our processing of your personal information.
Data Portability: In certain specific situations, such as when data processing is based on consent or performance of a contract, and the processing is carried out by automated means, you have the right to request a copy of the personal information you have provided to us, or to request the transfer of this information to another data controller.
Objection: In situations where we process data based on legitimate interests, you have the right to object to our processing of your personal information, unless we demonstrate that our interests outweigh your rights and freedoms, or the processing is for the purpose of initiating, conducting, or defending legal claims.
Withdrawal of Consent: If we rely on your consent for the processing of personal information, you have the right to withdraw your consent at any time, although withdrawing consent does not affect the legality of our data processing based on consent before its withdrawal.
Data Security and Protection Measures:
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. These measures include, but are not limited to:
Employing third-party SSL (Secure Sockets Layer) to encrypt network connections during transmission, ensuring data security. Under comprehensive SSL encryption protection, your personal information (such as name, address, credit card number, etc.) will not be readable. This security encryption technology ensures the safety of all credit and debit card transactions.
We will treat your personal information data confidentially, and some data will only be entrusted to third-party service providers under certain necessary circumstances. Third-party service providers will provide you with essential commercial services, such as processing credit card transactions, following up on orders, and shipping packages. Therefore, they need access to personal data to complete services, but not for other purposes.
Before we indirectly collect your personal information from third parties, we will explicitly require the third party in writing to collect and process your and your end users' personal information after obtaining your explicit consent, and require the third party to make a written commitment to the legality and compliance of the source of personal information. If the third party violates, we will explicitly require the party to bear the corresponding legal responsibility alone.
We have appointed a personal information protection officer according to legal and regulatory requirements, implemented strict data security protection procedures and internal regulations, and regularly conduct security assessments.
Sharing and Transfer of Personal Information:
We will only share personal information with third parties in accordance with Hong Kong law, and only under the following circumstances:
With partners and third-party service providers: To fulfill orders or provide you with complete services, we may need to share personal information with partners or third-party service providers.
Legal requirements: We will disclose personal information according to applicable laws, regulations, and legal processes.
Mergers or acquisitions: If our company is merged or acquired, personal information may be transferred to the new owner.
We will strictly require third parties to comply with applicable data protection laws and regulations and sign appropriate contracts to ensure the security and protection of personal information.
Use of Cookies and Other Similar Tracking Technologies:
We use cookies and similar technologies on our website to optimize functionality for visitors, providing a smoother and more enjoyable website browsing experience.
Cookies are small encrypted files, usually stored locally on a user's terminal, used to record basic personal information. We use cookies to identify users, record your browsing preferences, and store technical information. The biggest benefit is that it can save you some data, avoiding the hassle of repeated operations. Cookies do not necessarily contain or disclose personal information; only when you enter relevant content on the website can it be associated with data already stored in cookies. However, other operators and websites cannot access these files.
If you continue to use without changing settings, you agree to our use of these cookies on our website. How to Control and Delete Cookies: You can set your browser to block all or some cookies by following the links below:
Chrome: https://support.google.com/chrome/answer/95647
Internet Explorer: https://support.microsoft.com/en-gb/help/17442/
Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Safari: https://support.apple.com/kb/ph21411
Children's Policy:
Our website is not intended for direct use by individuals under the age of 16. If you are under the age of 16, you should use our website accompanied by a parent or guardian and should not provide any personal information to us.
Links to Other Websites:
When you follow links from our website to third-party websites, you will leave our platform and enter another independently operated website. Please note that our Privacy Policy applies only to information collected on our own website, and we cannot control or be responsible for personal information you provide while visiting third-party websites. Third-party websites may have their own privacy policies and security measures, and we strongly recommend that you carefully read their privacy policies and terms before providing any personal information to these websites. We cannot guarantee the security or information handling methods of third-party websites, therefore we are not responsible for any information collection activities you may encounter while visiting these websites.
Privacy Policy Changes:
We may periodically revise the terms of this Privacy Policy, and all changes will be displayed through website announcements to ensure you are fully aware of the collection, use, and sharing of personal information. If we use your personal information for new purposes, we will update the terms of the Privacy Policy and notify you in a timely manner. Please regularly review our Privacy Policy to be informed of any updates or changes.
Contact Us:
If you have any questions about the privacy and security of personal information, or need to modify or delete personal information, please feel free to contact us.
