Welcome to JUSTGREEN mall—we are dedicated to providing environmentally friendly and efficient home delivery services. Here are our shipping and returns policies, designed to ensure your satisfaction and promote sustainability.
Delivery Areas:
Island-wide coverage in Hong Kong, excluding remote areas such as Lamma Island, Cheung Chau, Peng Chau, and Discovery Bay.
Free Shipping Offers:
Free Cold-Chain Home Delivery: Order amount reaches or exceeds HK$400, you can enjoy free cold chain home delivery service
Store Pickup Discount:
Customers who come to our company to pick up their goods in person will receive a 10% discount off the original order total.
Orders Under HK$400:
For orders less than HK$400, we will charge a shipping fee of HK$60
Delivery Timing and Arrangements:
Standard Delivery Time: Orders placed before 3:00 PM are expected to be delivered the next day; orders placed after 3:00 PM are expected to be delivered within 2-3 days. If logistics are delayed due to weather or road conditions, we will keep in close contact with you to ensure you are informed of the latest logistics situation.
Pickup Options: You can choose to pick up your goods at over 100 designated SF Express self-operated network points across Hong Kong. For detailed pickup locations, please visit SF Express Pickup Points.(https://htm.sfexpress.com/hk/tc/dynamic_function/S.F.Network/SF_store_address/)
Special Weather Arrangements: If the Observatory issues a red or black rainstorm warning or a No. 8 typhoon signal, delivery times may be delayed. Our customer service department will contact you immediately to notify you of the latest delivery arrangements.
Delivery Modifications: To increase shopping convenience, orders placed before 3:00 PM on the same day enjoy a free opportunity to change the delivery address. Changes made after this time may affect delivery efficiency. You only need to contact us via WhatsApp or email with your order number, and we will promptly process it for you.
