At JUSTGREEN mall, we are committed to providing customers with high-quality, fresh vegetarian products to ensure you eat with peace of mind and assurance. Please refer to this policy for handling returns and exchanges under special circumstances.
Non-Quality Issue Returns and Exchanges:
Due to the specific nature of storage and transportation of our products, we do not accept returns or exchanges resulting from non-quality issues (such as personal reasons, ordering the wrong product, color discrepancies, etc.).
Quality Issue Returns and Exchanges:
If you discover any quality issues with the products you have purchased (such as damaged packaging or spoiled food), please contact our after-sales team via WhatsApp as soon as possible within 7 days of receipt, and provide sufficient evidence to prove the issue (such as JUSTGREEN mall barcode, product photos/videos, order number, or a detailed description of the problem). We will conduct a rigorous assessment of your claim and, upon confirmation of the issue, proceed with the return or exchange immediately.
Undeliverable Packages:
If an order is shipped and attempts to deliver fail due to no response, refusal, or other reasons leading to the order being returned, we will temporarily retain the goods for 7 days for safekeeping. After 7 days, you will forfeit ownership of the goods, and no refund for the goods will be issued.
If there is no response or if the delivery is refused on the first attempt, we will arrange a second delivery time with the customer. You can choose to pick up the items at the store or opt for a second delivery. If the second delivery attempt also fails due to no response or refusal, the order amount will not be refunded.
If more than two deliveries are needed, customers will need to pay additional shipping fees based on the order. Please refer to the "Logistics Policy" for specific shipping fees.
